Privacy Policy

Last updated: August 2026

The Faces respects your privacy and is committed to protecting the personal information of our clients and website visitors.

This Privacy Policy explains what information we may collect and how we use, store, and protect it.

1. Information We May Collect

   We may collect:

   • first and last name;
   • telephone number;
   • email address;
   • booking information;
   • selected services and appointment history;
   • information required to provide our spa treatments safely;
   • payment information to the extent required to confirm or process a payment;
   • website usage information, including IP address, browser and device information;
   • any other information voluntarily provided to The Faces.

2. How We Use Your Information

   We may use personal information to:

   • make and confirm appointments;
   • communicate with clients regarding bookings;
   • provide spa services;
   • process payments;
   • provide customer support;
   • improve our services and customer experience;
   • send The Faces news and promotional offers where appropriate consent has been provided;
   • comply with applicable legal obligations.

3. Sharing of Information

   The Faces does not sell clients’ personal information.

   Information may be shared with service providers necessary for our business operations, including payment providers, booking platforms, IT providers and professional advisers, only to the extent reasonably necessary to perform their services.

   Information may also be disclosed where required by Indonesian law or pursuant to a lawful request from a competent authority.

4. Data Security

   We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, disclosure or misuse.

5. Data Retention

   Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required by applicable law.

6. Your Rights

   Subject to applicable law, you may contact us to request access to, correction, updating or deletion of your personal information and, where applicable, to withdraw previously provided consent.

7. Marketing Communications

   You may opt out of marketing communications from The Faces at any time by contacting us or using the unsubscribe option where available.